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5 Ways to Personalize your Resident Experience

Leverage technology solutions that capture data and insights to inform decision-making:

There are times when collecting data and advancing technologies can be intimidating, but the benefits are already being felt in senior living communities. By collecting and analyzing data on residents’ interests, needs, and preferences, you can make better, more strategic decisions about programming, events, and other community activities. Tools like TSOLife’s Actionable Resident Insights can help you leverage data to create personalized touchpoints and improve engagement.

Encourage staff to get to know residents on a personal level:

Staff members who take the time to learn about residents’ backgrounds, interests, and needs are better equipped to provide personalized interactions and experiences. Encourage your staff to make an effort to get to know residents and build relationships with them. Some might even find enough of a connection that they develop a friendship. Staff members whom stronger ties and friendship-level connections tend to be happier, more engaged, and have a more positive working environment!

Offer a variety of resident-desired activities and programming options:

By providing a diverse range of activities and programming options, you can cater to residents’ interests and preferences. This might include fitness classes, art workshops, trivia nights, educational interests, movie screenings, and offerings occurring beyond the community walls. TSOLife’s Minerva AI-powered fully integrated programming calendar can take this further. It identifies residents who have declined or expressed little interest in currently scheduled programs. Committing to being inclusive of individual preferences can be a tedious, manual task. Still, our insights push such suggestions to staff to improve the quality of life for all, not just those most vocal.  been engaged or aren’t being offered the activities they are interested in, so you can offer activities that improve all your residents’ quality of life.

Empower residents by including them in the decision-making:

By involving residents in the planning and decision-making process, you can create a greater sense of ownership and community within the living environment. Beyond the monthly resident council meeting, try hosting small groups and regular town hall meetings to solicit input and feedback from both residents and staff.

Personalize the physical environment:

Encourage your residents and their loved ones to use personalized room décor. Use data and insights to identify the organically occurring DNA of your community, which should be a given at this point that you’ll need to provide personalized services. All of which can contribute to residents’ sense of home and belonging. Consider offering options for residents to personalize their living spaces and look for ways to incorporate their interests and preferences into the design and décor of common areas.

    By implementing these strategies, you can create a more personalized and engaging experience for residents in your senior living community. Personalization improves satisfaction and well-being but can also help foster a sense of community and connection among residents. It will also make work much more exciting when everyone feels a sense of belonging.

    To learn more about how technology can help you personalize the resident experience, visit


    Published by Andrew Welch

    Andrew Welch is the Director of Marketing at TSOLife, a company dedicated to helping older adults live their best lives in senior living communities. Andrew leads the company's marketing efforts with creativity and strategic insight. He has a talent for crafting compelling messages and campaigns that resonate with target audiences. Andrew's passion for wellness and commitment to excellence is reflected in his work. He is excited about the opportunity of being a valuable member of the TSOLife team and a true asset to the company's mission of helping senior living communities provide their residents a high quality of life and mental well-being.

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