The Biggest Takeaways from the ‘Improving the Resident Experience’ panel at SLTS

This was our second year attending the Senior Living Transformation Summit, and we had the pleasure of hosting a panel about adopting and implementing technology in senior living, and how it can improve the resident experience. Some of the brightest minds in the industry were on this panel: Sara Kyle, Founder, and Kelly Stranburg, Principal, with LE3 Solutions, Barbara Solomon, Vice President of Revenue Operations at Benchmark Senior Living, and Aras Erekul, National Director of Integrative Wellbeing at Watermark Retirement Communities. Let’s take a look at some of the key problems and challenges we discussed about improving the resident experience:

Evolve 2021 Session Recap: ‘Something in Common’​ Partnership with Benchmark Senior Living

Benchmark Senior Living and TSOLife have been working full force to improve the resident experience in the communities by implementing TSOLife’s resident insight and experience platform. This week at Evolve, we dove into the TSOLife rollout in the 63 Benchmark communities with Barbara Solomon, Vice President of Revenue Operations, and what her overall take has been on the program. Here are the top four takeaways:

Streamlining Your Sales Process with Minerva

We’ve seen how data can be used to connect residents in your communities, but with that same information, sales and marketing teams can secure more move-ins, and more importantly, secure more move-ins of residents who are likely to thrive in their new home. We’ll be taking a look at how resident data can influence sales tactics and strategies as well as helping to locate, entice, and secure more prospects for your sales team. 

Watch a short video to see how Minerva can improve your sales process:

Minerva’s resident matching: data-backed resident connections

So far, we’ve touched on topics before and during new resident move-ins like modernizing resident profiles and using technology to capture personal data points. How can we apply these data points to have a positive impact on residents and staff? Meaningful impacts like making new residents feel at home the moment they move into your community. There are a lot of different ways to apply gathered information to your communities, but the best way to instantly connect newer residents to existing ones is by using our resident matching feature.

Custom Dashboards and Actionable Insights: Personal Resident Experiences without the Guesswork

Keeping in mind data-entry and technology implementation best practices, let’s talk about how a working platform can provide us value. Like we mentioned before, just because technology can consolidate information in one easy place, doesn’t mean staff will access that data or use it effectively. It needs to be implemented into their workflow so that it doesn’t add time and frustration to their already-hectic jobs.

Revolutionizing Data Entry

Technology in senior living has been on an incline for the past decade. Almost weekly, it seems like a new tech solution is introduced to the industry. While new innovative ideas with hyped-up value seem exciting and very promising, operators need to take a hard look at their practicality and whether or not these systems will be operationally viable at the community-level.

Revamping the Resident Profile

Resident profiles can be a powerful tool to get to know your residents and provide better unique experiences and touchpoints for them, but the reality is, initial profiling upon move in is often inadequate. This is because resident profiles remain as handwritten forms that are susceptible to messy handwriting, outdated information, or worse, just not containing the info you need altogether. 

Minerva: The innovative Resident Insight Platform

For the past year and a half, TSOLife has been on a mission to change the senior living industry and provide real value to our partners: from preserving legacies of loved ones and creating beautiful life stories as keepsakes, to now housing the first Resident Insight Platform of its kind: Minerva.

Improving Memory Recall in People with Dementia

To continue the month-long conversation for World Alzheimer’s Month, we’ve been taking a look at various topics surrounding Alzheimer’s and Dementia. This week, we’ll be diving into different methods anyone can use to help improve memory recall in people with Dementia.

How to Interview Someone with Dementia

Recording and preserving the life stories, lessons, and memories of our loved ones is what got us started. Safeguarding your family’s legacy is important, but especially so if your loved one’s have started showing signs of dementia. September marks the 8th Annual World Alzheimer’s Month and to help raise awareness, this post will be centered around tips for interviewing someone with Dementia. Whether you’re a family member recording a relative’s stories or a caregiver working with residents, use some of these tips to help facilitate your interviews.